At Ivy’s House, we want you to enjoy your candles and feel confident ordering from our store. If something isn’t right, we’ll do our best to help.

Starting a Return

To start a return, please contact us through the Contact page on our website and include your order number along with a brief description of the reason for the return. Once we review your request, we will provide return instructions if the item is eligible.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused and in their original condition, including the original packaging where possible.

Customers are responsible for the cost of return shipping.

Refunds

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for your bank or payment provider to process the refund after it has been issued.

Issues With Your Order

If you experience any issue with your order please contact us through the Contact page as soon as possible and include your order number along with a brief description of the issue.

Once we review the situation, we’ll determine the best way to resolve it.

Return Eligibility

Ivy’s House reserves the right to refuse returns that do not meet the conditions outlined in this policy, including items that have been used or returned outside the eligible return window.